The new Case Manager!

Case Manager

I'm now on my third day as a full-time Case Manager here in Dell after undergoing training for almost 3 months. The job is not so hard but there's just too much paperworks! I don't even get to talk to my agents as much as I want to cause I'm either on the phone following up on their cases or answering emails and taking escalated calls on the floor. My co-case managers are handling the newer batch of agents which I thought I would be doing as well but management has other plans for me... they assigned me to a tenured team. Which means all the agents that I'm handling have been with Dell longer than myself! I just wish I meet their expectations. :)

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