Project Nerd Buddy
If you have ever just wanted someone to "get on my computer and fix it," your day has come!
DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it. All under your supervision. So you decide what we see, where we go and what we do. It’s like we’re right there with you but we’re not.
To use this service you must have a high speed (broadband) connection and your Dell PC must still be under warranty. DellConnect is also available for “How To” services offered through Dell On Call*.
Also check http://www.projectnerdbuddy.com/